WARRANTY & CLAIMS SERVICE SUPPORT ADMIN
Three Rivers Machinery is a family owned and operated CNH (Case IH, Case Construction and New Holland) Dealership Group, located in Dubbo, Gilgandra, Narromine and Warren NSW.
We are seeking a Part-time or Full-time Warranty & Claims Administrator. This position is reporting to the Group Service Manager, this role is pivotal in managing warranty claims and insurance claims across multiple brands and branches.
The primary purpose of the position is to provide and essential role within the service department handling all aspects of warranty and insurance claims. To work directly with the management, technicians, service support administrators and liaise with suppliers to facilitate warranty claims within specified timeframes. To liaise with customers, brokers, assessors, claim personnel and Three Rivers personnel to facilitate insurance claims, ensuring a smooth process for all parties involved. This is a dynamic, time sensitive and fast paced role.
About You
The successful candidate will be customer centric, methodical and highly organized. You will have strong communication skills, both written and spoken and a high attention to detail. You are responsible for claim management. You have the ability priorities, manage multiple tasks and responsibilities at any one time.
About the Job
Complete various warranty claims across all brands and systems within the specific timeframe.
Manage warranty and/or product improvement jobs to ensure they are completed for submission the appropriate timeframes.
Track submission, appeal rejected claims with in required time frames.
Process paid claims and pass onto relevant department for reconciling.
Complete warranty registrations for all new equipment sold and complete monthly audits.
Responsible for the warranty storage of return parts and managing the return of all parts requested.
Complete warranty audits on service invoices and parts.
Follow up on outstanding claims and write offs for any completed warranty claims.
Liaise with brand managers in relation to warranty follow ups.
Manage online system (Trello) to maintain records and open communication of all claims with Three Rivers.
Complete annual review of the dealership warranty labour rate with the assistance of Management.
Prepare and submit insurance invoices and liaise with insurance companies and assessors.
Qualifications and Experience
A minimum of 2 years experience in service administration related position, preferably in the agricultural machinery or auto industry is preferred
Experience with DMS (Dealer Management System) is highly advantageous.
Intermediate to Advanced level of the Microsoft suite of products (Excel and Word).
Applicants must have full working rights for Australia.
Applications and resumes to hr@3rm.com.au or apply via SEEK
Note: All applications will be held in the strictest of confidence